Senior Tier 3 IT Support Engineer

Logistics Systems Inc.; Northern (KY); Hybrid; USD 59,000 - 72,000; Full time

Job summary

Logistics Systems Inc. in Washington, DC is seeking a Tier II IT support specialist to diagnose and resolve software, hardware, and network issues for clients. The role requires guiding users through solutions and escalating complex cases when needed.

New hires must obtain Security+ or equivalent certification within 90 days of start date. U.S. citizenship is required. This full-time position pays a salary of $65,000 annually and involves working on site in the DC area.

Qualifications

• Security+ or equivalent certification required within 90 days of start date.
• U.S. citizenship is required."

Responsibilities

• Provides Tier II technical software, hardware, and network problem resolution for clients by diagnosing problems and guiding users through step-by-step solutions.
• Performs problem diagnosis to resolve issues or escalates to senior staff as needed.
• Maintains extensive knowledge of the field and available systems.
• Works on moderately difficult assignments requiring judgment to resolve issues or make recommendations.
• Uses automated information systems to analyze routine situations and prioritize requests.
• Interacts with team members and systems engineering to restore services and identify core problems.

Job description

Logistics Systems Inc. in Washington, DC is seeking a Tier II IT support specialist to diagnose and resolve software, hardware, and network issues for clients. The role requires guiding users through solutions and escalating complex cases when needed.

New hires must obtain Security+ or equivalent certification within 90 days of start date. U.S. citizenship is required. This full-time position pays a salary of $65,000 annually and involves working on site in the DC area.