Senior Tier 3 IT Support Engineer in DC

DMI (Digital Management, Inc.); Washington; On-site; USD 60,000 - 72,000; Full time

Job summary

DMI is a leading provider of digital services and technology solutions, seeking a Tier 3 Agent in the Washington, DC area. The role focuses on advanced software, hardware, and network problem resolution for clients, guiding users through complex solutions and coordinating with senior engineers.

Candidates will handle moderately difficult assignments, require Security+ or equivalent within 90 days, and must be a U.S. citizen.

Qualifications

• Leads other subject matter experts of the IT technology team for specific customers, evaluates design and architecture issues.
• Security+ or equivalent certification within 90 days of start date for Tier 2/3 and technical roles.
• Must be a U.S. citizen per job requirements.

Responsibilities

• Provides Tier III technical software, hardware, and network problem resolution for clients.
• Extensive knowledge of field and ability to handle moderately difficult assignments.
• Uses automated systems to analyze routine situations and prioritize requests.

Skills

Tier III support

Problem diagnosis

Customer communication

Education

Leadership of IT technology team

Job description

DMI is a leading provider of digital services and technology solutions, seeking a Tier 3 Agent in the Washington, DC area. The role focuses on advanced software, hardware, and network problem resolution for clients, guiding users through complex solutions and coordinating with senior engineers.

Candidates will handle moderately difficult assignments, require Security+ or equivalent within 90 days, and must be a U.S. citizen.