Senior IT Support Engineer, Tier 3

DMI; Washington (District of Columbia); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Virtual health visits

Commuter perks

Pet insurance

Entertainment discounts

Annual performance reviews

Tuition assistance

Internal career growth

Generous 401(k) matches

Life and disability insurance

Financial wellness tools

Annual awards

Service anniversaries

Referral bonuses

Peer-to-peer shoutouts

Healthcare coverage

Wellness programs

Job summary

DMI’s Tier 3 Agent role in Washington, DC, focuses on advanced IT problem resolution across software, hardware, and networks. You will diagnose issues, guide users through solutions, and collaborate with teams to restore services efficiently.

The position requires Security+ or equivalent within 90 days of start date. The role offers full-time employment with competitive compensation and benefits, reflecting experience in enterprise IT support and a strong commitment to security and customer

Qualifications

• Provides Tier III technical software, hardware, and network problem resolution for clients by diagnosing problems and guiding users through steps
• Extensive knowledge of field and policies related to IT support
• Requires judgment in resolving issues and making recommendations
• Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles

Responsibilities

• Provide Tier III technical support for software, hardware, and network issues
• Diagnose problems and guide users through step-by-step solutions
• Prioritize and route requests, escalating to senior staff as needed
• Collaborate with team members to restore services and identify root causes
• Conduct technical research to support information requests related to ongoing programs

Skills

Tier III support

Technical troubleshooting

Networking knowledge

Customer training

Job description

DMI’s Tier 3 Agent role in Washington, DC, focuses on advanced IT problem resolution across software, hardware, and networks. You will diagnose issues, guide users through solutions, and collaborate with teams to restore services efficiently.

The position requires Security+ or equivalent within 90 days of start date. The role offers full-time employment with competitive compensation and benefits, reflecting experience in enterprise IT support and a strong commitment to security and customer