Senior Tier 2 Immigration CX Specialist

Berry Appleman & Leiden; Richardson (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Berry Appleman & Leiden (BAL) is seeking a motivated Tier 2 Specialist to resolve complex foreign national inquiries and support high-volume immigration workflows. You will partner with CX, legal, and broader teams to ensure accurate guidance and timely responses while upholding strict compliance standards.

The role emphasizes proactive communication, process improvement, and knowledge sharing to deliver exceptional client experiences across a diverse global clientele.

Qualifications

• Minimum 1 year of paralegal level immigration casework experience in U.S. business immigration.
• Minimum 1 year of direct client communication experience via written channels.
• Experience in a high-volume, fast-paced environment while managing multiple matters.

Responsibilities

• Provide advanced guidance on foreign national inquiries and immigration processes.
• Independently manage and resolve nuanced inquiries across multiple channels.
• Collaborate with CX, legal teams, and internal stakeholders to deliver seamless support.

Skills

Clear communication

Self-motivation

Attention to detail

Time management

Empathy

Education

Education/Experience mix

Tools

CRM / case management systems

Email / ticketing systems

Job description

Berry Appleman & Leiden (BAL) is seeking a motivated Tier 2 Specialist to resolve complex foreign national inquiries and support high-volume immigration workflows. You will partner with CX, legal, and broader teams to ensure accurate guidance and timely responses while upholding strict compliance standards.

The role emphasizes proactive communication, process improvement, and knowledge sharing to deliver exceptional client experiences across a diverse global clientele.