Tier 2 Immigration CX Specialist

BAL; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Sick time

Unlimited vacation

401(k) with company match

Job summary

BAL is seeking a motivated Tier 2 Specialist to resolve complex Foreign National inquiries using our tech platform. You will partner with CX and legal teams, ensuring accurate guidance and timely responses while maintaining exceptional client service.

Ideal candidates have paralegal-level immigration experience, strong communication, and a track record of handling high-volume inquiries in a fast-paced environment. BAL offers comprehensive benefits and a supportive culture.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills are required.
• Experience handling immigration inquiries in a professional setting.

Responsibilities

• Provide guidance on complex immigration inquiries and policy interpretation.
• Independently manage nuanced inquiries across multiple channels with escalation when needed.
• Collaborate with CX, legal teams, and other stakeholders to deliver seamless support.
• Champion best practices in omni-channel platforms and ensure high-quality service.
• Monitor interactions, provide feedback, and contribute to process improvements.

Skills

Written & verbal comms

Attention to detail

Customer service mindset

Empathy

Escalation procedures

Education

Bachelor's degree

Tools

CRM software

Ticketing systems

Job description

BAL is seeking a motivated Tier 2 Specialist to resolve complex Foreign National inquiries using our tech platform. You will partner with CX and legal teams, ensuring accurate guidance and timely responses while maintaining exceptional client service.

Ideal candidates have paralegal-level immigration experience, strong communication, and a track record of handling high-volume inquiries in a fast-paced environment. BAL offers comprehensive benefits and a supportive culture.