Senior Terminal Manager: Lead Transportation Operations

Universal Logistics Holdings; Detroit (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Universal Dedicated, Inc. in Lake Orion, Michigan, seeks an experienced Terminal Manager to lead daily transportation operations supporting General Motors. You will oversee driver management, dispatch, and administrative staff while driving safety, service, and financial results.

The role requires strong knowledge of DOT regulations, budgeting, KPI tracking, and customer relations. You will foster a culture of accountability and continuous improvement, partnering with GM leadership to deliver

Qualifications

• 5+ years of leadership experience in transportation, logistics, or fleet operations.
• Experience managing drivers, dispatch teams, supervisors, and operational staff.
• Strong understanding of DOT regulations, transportation operations, fleet management, and customer service requirements.
• Bachelor’s degree preferred but not required.
• Valid driver’s license required.

Responsibilities

• Provide leadership for terminal operations supporting General Motors.
• Manage drivers, dispatchers, supervisors, and administrative personnel across multiple shifts.
• Ensure customer service, delivery, and operational performance expectations are consistently achieved.
• Oversee daily transportation planning, dispatch operations, route management, and fleet utilization.
• Maintain strong working relationships with General Motors leadership and customer representatives.
• Lead employee development, performance management, coaching, and succession planning efforts.
• Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements.
• Monitor KPIs related to service, safety, productivity, retention, and cost control.
• Manage terminal budgets, labor costs, overtime, maintenance expenses, and operating performance.
• Investigate and resolve service failures, customer concerns, accidents, and operational issues.
• Support recruiting, hiring, onboarding, and staffing initiatives to meet operational demands.
• Drive continuous improvement initiatives focused on efficiency, customer satisfaction, and operational excellence.
• Maintain accountability for fleet performance, driver compliance, vehicle utilization, and service execution.
• Foster a positive culture focused on safety, accountability, teamwork, and customer service.

Skills

Leadership

Driver management

Communication skills

Problem-solving

Budget management

DOT regulations

Education

Bachelor's degree

Tools

Microsoft Office

Transportation management systems

Job description

Universal Dedicated, Inc. in Lake Orion, Michigan, seeks an experienced Terminal Manager to lead daily transportation operations supporting General Motors. You will oversee driver management, dispatch, and administrative staff while driving safety, service, and financial results.

The role requires strong knowledge of DOT regulations, budgeting, KPI tracking, and customer relations. You will foster a culture of accountability and continuous improvement, partnering with GM leadership to deliver