Senior Tenancy Operations Lead

JP Management LLC; Hackensack (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

JP Management LLC is seeking a Tenancy Manager in Hackensack, NJ to lead tenancy operations across the portfolio and supervise a team handling tenancy administration and front desk tasks. The role focuses on compliance with property management, tenancy, and Fair Housing regulations while coordinating with legal, property management, and residents.

The ideal candidate will bring strong leadership, communication skills, and expertise in lease administration and subsidy programs, with emphasis on

Qualifications

• 5+ years of property management or tenancy administration experience.
• 2+ years of supervisory or management experience.
• Strong knowledge of landlord-tenant laws and lease administration.
• Experience with subsidy programs.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and property management systems.

Responsibilities

• Manage and supervise a team handling tenancy administration and front desk operations.
• Oversee NTC and NTQ processes, ensuring accuracy and compliance with local laws.
• Lead lease renewal tracking, outreach, and execution.
• Oversee court filings, court status reporting, and tracking legal actions related to tenancy to executive team.
• Maintain accurate documentation and reporting on eviction proceedings and legal outcomes.
• Guide attorneys, attend court cases, and coordinate legal strategy related to tenancy matters.
• Prepare and deliver regular reports on court filings and status, tenant balances and collections, subsidy compliance.
• Ensure adherence to all local, state, and federal housing regulations.
• Manage subsidy accounts including certifications, recertifications, and compliance.
• Review and approve resident credit requests in line with company policies.
• Maintain accurate tenant records and lease documentation.
• Improve and standardize operational workflows and SOPs.
• Act as escalation point for complex tenancy issues.
• Collaborate with Property Management, Legal, and Accounting teams.
• Train, coach, and develop staff for performance and accountability.
• Track KPIs such as renewal rates, notice activity, and turnaround times.
• Support the overall success of the Tenancy Department by collaborating with coworkers and handling peak workloads.

Skills

Property management

Leadership

Communication

MS Office

SOP development

Tools

Property management software

Job description

JP Management LLC is seeking a Tenancy Manager in Hackensack, NJ to lead tenancy operations across the portfolio and supervise a team handling tenancy administration and front desk tasks. The role focuses on compliance with property management, tenancy, and Fair Housing regulations while coordinating with legal, property management, and residents.

The ideal candidate will bring strong leadership, communication skills, and expertise in lease administration and subsidy programs, with emphasis on