Tenancy Operations Lead

JP Management LLC; Hackensack (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

JP Management is seeking a highly organized Property Management professional to lead tenancy operations across our portfolio. You will supervise tenancy administration, ensure compliance with housing regulations, and coordinate with legal, property management, and residents to optimize operations.

The role emphasizes leadership, clear communication, and ability to drive processes, renewals, and legal actions.

Qualifications

• 5+ years of property management or tenancy administration experience.
• 2+ years of supervisory or management experience.
• Strong knowledge of landlord-tenant laws and lease administration.
• Experience with subsidy programs.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office and property management systems.

Responsibilities

• Manage and supervise a team handling tenancy administration and front desk operations.
• Oversee NTC and NTQ processes, ensuring accuracy and compliance with local laws.
• Lead lease renewal tracking, outreach, and execution.
• Oversee court filings, court status reporting, and tracking legal actions related to tenancy to executive team.
• Maintain accurate documentation and reporting on eviction proceedings and legal outcomes.
• Guide attorneys, attend court cases, and coordinate legal strategy related to tenancy matters.
• Prepare and deliver regular reports on court filings and status, tenant balances and collections, subsidy compliance.
• Ensure adherence to all local, state, and federal housing regulations.
• Manage subsidy accounts including certifications, recertifications, and compliance.
• Review and approve resident credit requests in line with company policies.
• Maintain accurate tenant records and lease documentation.
• Improve and standardize operational workflows and SOPs.
• Act as escalation point for complex tenancy issues.
• Collaborate with Property Management, Legal, and Accounting teams.
• Train, coach, and develop staff for performance and accountability.
• Track KPIs such as renewal rates, notice activity, and turnaround times.
• Support Tenancy Department by collaborating with coworkers, cross-training, and special projects.

Skills

Property management

Leadership

Landlord-tenant laws

Subsidy programs

MS Office / PM systems

Tools

Microsoft Office

Property management systems

Job description

JP Management is seeking a highly organized Property Management professional to lead tenancy operations across our portfolio. You will supervise tenancy administration, ensure compliance with housing regulations, and coordinate with legal, property management, and residents to optimize operations.

The role emphasizes leadership, clear communication, and ability to drive processes, renewals, and legal actions.