Senior Teller Leader — Member Experience & Growth

Charter Oak Federal Credit Union; New London (CT); On-site; USD 34,000 - 61,000; Full time

Job summary

Charter Oak Federal Credit Union in New London, CT seeks a Head Teller to manage teller operations and deepen member relationships with outstanding service.

The role requires prior banking experience, excellent communication, and a track record of meeting sales targets. You will coach staff, oversee cash handling, and coordinate with MSR duties as needed. This is a full-time position in a busy branch.

Qualifications

• Prior experience in traditional or electronic banking services.
• Excellent communication and interpersonal skills.
• Previous sales experience and the ability to work in a team environment are essential.
• Achieving quarterly sales is an essential component of the position.

Responsibilities

• Develops schedules and ensures a complement of tellers is available at all times to provide an adequate level of teller service to members.
• Performs member transactions and other clerical duties.
• The Head Teller will be required to perform the duties of the MSR position when needed.
• Searches records to assist coworkers in locating and reconciling posting errors on member accounts to verify accuracy of transactions.
• Ensures all teller transactions, (cash, checks, other forms of funds) ATM, Recyclers and CDM machines are balanced, reconciled, endorsed, and appropriate GL transactions are completed.
• Assigns duties and examines work for accuracy, neatness, and conformance to policies and procedures.
• Leads the teller staff in member service excellence and sales referrals.
• Cross-sells credit union products and services utilizing APEX tools while in contact with the member.
• Studies and standardizes procedures to improve efficiency of staff.
• Maintains harmony and ensures teamwork.
• Researches and adjusts errors.
• Addresses member and employee complaints with the Office Manager.
• Ensures Teller cash drawer levels are in conformance with limits.
• Holds periodic meetings with staff to review with policy and procedures, including holdup and robbery, regulatory compliance (i.e. Regulation CC) and credit union philosophy.
• Performs all clerical functions related to establishing and servicing deposits, loans and other products and services offered by the credit union.
• Serves as vault teller for the Credit Union, to include ordering cash from the Federal Reserve, verifying cash received, filling teller cash orders, shipping coin, and maintaining vault security.
• Oversees proper availability of daily cash, money orders and travelers checks for the branch.
• Performs Loan Originator duties under Regulation Z by taking applications, and assists a member in obtaining or applying to obtain a loan.
• Investigates teller losses and institutes correction workflow.
• Responsible for member coin processing; machine maintenance and upkeep.

Skills

Communication

Interpersonal skills

Sales experience

Banking experience

Job description

Charter Oak Federal Credit Union in New London, CT seeks a Head Teller to manage teller operations and deepen member relationships with outstanding service.

The role requires prior banking experience, excellent communication, and a track record of meeting sales targets. You will coach staff, oversee cash handling, and coordinate with MSR duties as needed. This is a full-time position in a busy branch.