Senior Teller & Customer Experience Specialist

First Interstate Bank; Casper (WY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

PTO + holidays

Child care assistance

Exercise reimbursement

Job summary

First Interstate Bank in Casper, WY is seeking a Senior Teller to manage daily teller transactions in both lobby and drive-up, delivering outstanding client service and building client relationships through referrals. The role requires high school diploma or GED, 1-3 years cash handling and customer service, strong math and communication skills, and adherence to bank procedures.

Training and cross-selling opportunities are provided.

Qualifications

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adheres to all check and cash-handling standards and meets or exceeds bank cash-balancing requirements.
• Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards appropriately.
• Stays current on regulatory changes and follows all bank policies and procedures.
• Completes all required annual and job-specific training.

Responsibilities

• Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Completes special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe-deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.
• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Processes consumer credit card applications.
• Identifies cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Contributes to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results.
• Complies with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.

Skills

Discretion with confidential info

Strong numerical aptitude

Written & verbal communication

Digital platforms knowledge

Interpersonal skills

Compliance with cash-handling rules

Regulatory awareness

Training oriented

Education

High School Diploma or GED

Job description

First Interstate Bank in Casper, WY is seeking a Senior Teller to manage daily teller transactions in both lobby and drive-up, delivering outstanding client service and building client relationships through referrals. The role requires high school diploma or GED, 1-3 years cash handling and customer service, strong math and communication skills, and adherence to bank procedures.

Training and cross-selling opportunities are provided.