Senior Teller & Customer Experience Leader

Bank-of-Hop; Buena Park (CA); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Benefits

Descripción de la vacante

Bank of Hope in Buena Park, CA is seeking a customer service-oriented Teller to assist customers with inquiries, process transactions accurately, and support branch operations. The role emphasizes accuracy, compliance, and a welcoming atmosphere.

The position offers opportunities to educate customers on bank products, cross-sell relevant services, and mentor junior tellers while maintaining cash-handling discipline and professional standards.

Formación

• High School Diploma required.
• Some experience in retail sales or customer service is a plus.
• Excellent written and verbal communication; professional demeanor.

Responsabilidades

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Act as a role model for team members by demonstrating professionalism, efficiency, and a customer-first attitude.
• Serve as a point of escalation for complex customer issues, working with other departments to resolve them effectively.
• Educate customers about bank products and services, identifying opportunities to cross-sell or upsell based on their needs.
• Mentor and train less experienced tellers, offering guidance on customer service standards, cash-handling accuracy, and operational procedures.

Conocimientos

Customer service

Communication skills

Multitasking

Korean (preferred)

Educación

High School Diploma

Descripción del empleo

Bank of Hope in Buena Park, CA is seeking a customer service-oriented Teller to assist customers with inquiries, process transactions accurately, and support branch operations. The role emphasizes accuracy, compliance, and a welcoming atmosphere.

The position offers opportunities to educate customers on bank products, cross-sell relevant services, and mentor junior tellers while maintaining cash-handling discipline and professional standards.