Senior Teller: Customer‑Centric Banker & Team Leader

Bbcnbank; La Palma, Northern (CA, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking a frontline Teller to deliver exceptional customer service, process routine transactions, and support branch operations in a fast-paced environment. You will engage customers, promote bank products, and assist teammates to ensure accuracy and compliance.

The role emphasizes strong communication, cash handling, and teamwork across branches, with a focus on maintaining a welcoming atmosphere for all clients.

Qualifications

• Excellent written and oral communication skills; ability to communicate professionally across channels.
• Ability to respond effectively to sensitive inquiries or customer complaints.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.

Responsibilities

• Provide excellent customer service by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all customers.
• Mentor and train tellers, offering guidance on customer service standards and cash-handling procedures.
• Balance personal cash drawer and assist with branch cash handling accuracy.

Skills

Communication

Customer service

Cash handling

Multi-tasking

Organization

Korean (preferred)

Education

High School Diploma

Tools

Computer basics

Job description

Bank of Hope is seeking a frontline Teller to deliver exceptional customer service, process routine transactions, and support branch operations in a fast-paced environment. You will engage customers, promote bank products, and assist teammates to ensure accuracy and compliance.

The role emphasizes strong communication, cash handling, and teamwork across branches, with a focus on maintaining a welcoming atmosphere for all clients.