Senior Teller & Branch Operations Lead

Dime Commercial Bank; Port Washington (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Dime Commercial Bank's Port Washington Branch on Long Island is seeking a Head Teller to guide and supervise tellers, ensuring accurate cash handling and strong customer service. The role includes supervising staff, managing daily teller operations, coordinating cash transfers, and coaching tellers in referrals while upholding bank policies and compliance.

You will participate in scheduling, performance feedback, and training new staff, while maintaining audit-ready records and supporting branch

Qualifications

• High School Diploma or equivalent required.
• Prior supervisory experience preferred.
• Minimum 2 years' retail banking experience preferred.
• Cash-handling experience required.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Good problem-solving skills.
• Thorough understanding of compliance and record keeping requirements.

Responsibilities

• Process customer transactions accurately and efficiently, including, but not limited to, deposits, withdrawals, transfers, money orders, cash advances, and cashiers’ checks.
• Order, ship and provide branch with cash as well as receive vault money for branch and ATM.
• Perform various administrative and supervisory duties as designated, such as handling over and short GL’s and Cash Items.
• Ensure that teller line is running efficiently and that all tellers are adhering to bank policies and procedures with respect to money handling, cash levels, transaction processing and controls.
• Support business development goals of the branch by referring customers to platform staff.
• Coach and mentor tellers in making platform referrals.
• Depending on a particular branch’s needs, schedule teller staff.

Skills

Cash handling

Supervisory experience

Retail banking

Problem solving

Compliance and record keeping

IT proficiency

Education

High School Diploma or equivalent

Tools

E-Mail

Director

Internet

Word Processing

Spreadsheet

Transaction Research

Job description

Dime Commercial Bank's Port Washington Branch on Long Island is seeking a Head Teller to guide and supervise tellers, ensuring accurate cash handling and strong customer service. The role includes supervising staff, managing daily teller operations, coordinating cash transfers, and coaching tellers in referrals while upholding bank policies and compliance.

You will participate in scheduling, performance feedback, and training new staff, while maintaining audit-ready records and supporting branch