Senior Telesales Agent: Health & Ancillary Solutions

GuideWell

Northern (KY)

Hybrid

USD 23,000 - 37,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Savings Plan

Paid time off

Job summary

GuideWell is seeking a Sr Telesales Agent for Commercial U65 to own customer contacts and deliver a one-call resolution with an exceptional experience. The role handles inbound/outbound sales and retention calls for Florida Blue products, aiming to reach decision makers and recommend suitable health and ancillary plans while staying compliant.

This universal telesales position requires effective use of multiple systems, adherence to scripts, and proactive cross-selling to grow the book of

Qualifications

1+ years related work experience.
Experience as a Telesales agent.
High school diploma or GED.
Active Florida state health insurance license 240 required.
Experience using computers and navigating among multiple systems and screens.
The ability to work flexible schedules including evenings, weekends and holidays.

Responsibilities

Generate new customer sales and maintain existing members via qualified inbound calls/outbound for multiple products.
Generate Sales for health segments including Consumer (Pre-Aca/Aca), Small Group and Ancillary.
Manage the customer lifecycle: Acquire, Welcome, Engage, Retain, and Re-sell.
Responsible for A Sales Quota for Health and Ancillary products.
Work Book of business with leads, open opportunities, and cross sales opportunities.
Maintain regular contact with clients for follow-up buying decisions and retention.
Answer questions and make changes to existing policies as needed.
Respond to customer inquiries regarding product offerings and product changes.
Solicit cross-selling opportunities from existing and new customers.
Deliver best-in-class customer experience and ensure ongoing satisfaction and retention.
Identify and overcome buying obstacles from new customers and existing members.
Drive growth by exceeding sales goals and objectives including new sales and retention.
Exceed all company and client driven metrics for sales revenue, retention rates, quality, compliance, and service level.