Senior Telecommunications Engineer

TriNet; Atlanta (GA); Remote; USD 77,000 - 156,000; Full time

Job summary

An established industry player is seeking a Senior Communications Engineer to lead the development of innovative communication solutions. In this dynamic role, you will design, configure, and deploy Amazon Connect voice solutions that enhance communication for clients. Your expertise will ensure seamless integration of voice technologies and support the entire communications landscape. Join a forward-thinking company that values diversity and innovation, and be part of a team that empowers small to midsize businesses with comprehensive HR solutions. This is an exciting opportunity to make a significant impact in the SMB market while working in a supportive and inclusive environment.

Benefits

Medical, Dental, and Vision Plans

Life and Disability Insurance

401(K) Savings Plan

Employee Stock Purchase Plan

PTO

Eleven Company Observed Holidays

Comprehensive Leave Program

Qualifications

• 8+ years experience with on-prem and SaaS communication solutions.
• AWS certifications and strong troubleshooting skills are essential.

Responsibilities

• Design and deploy Amazon Connect voice solutions for contact centers.
• Collaborate with teams to implement scalable voice solutions.

Skills

Verbal Communication

Written Communication

Customer Service

Analytical Skills

AWS Certified Solutions Architect

Python Programming

Troubleshooting Voice Issues

Networking Protocols (SIP, WebRTC)

A/V System Design

Education

Bachelor's Degree

Tools

Amazon Connect

AWS Services (Lambda, DynamoDB, S3)

Microsoft Office 365

Job description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

JOB SUMMARY
The Senior Communications Engineer works to develop and implement communications solutions within the TriNet environment as specified by the requirements. This individual will also be responsible for day to day support of the entire communications landscape. This individual serves as the technical lead and must have expert proficiency in the communications infrastructure and systems. This individual will be responsible for designing, deploying, and maintaining voice solutions using Amazon Connect, helping to ensure seamless communication between our customers and business operations.

Essential Duties/Responsibilities
% TIME

1. Design, configure, and deploy Amazon Connect voice solutions for inbound and outbound contact center environments with Service Cloud Voice. 25%
2. Implement and manage Amazon Connect features such as IVR, routing profiles, queues, contact flows 25%
3. Collaborate with cross-functional teams to define requirements, gather feedback, and implement scalable voice solutions. 15%
4. Provide hands-on expertise in integrating Amazon Connect with other AWS services, such as Lambda, DynamoDB, S3, and more. 10%
5. Consult leadership providing input to capital and expense budgets for the development, enhancement, and/or maintenance of designated communications technologies. 5%
6. Create and maintain documentation for solution configurations, workflows, and best practices. 10%
7. Serve as a technical support escalation point for all communications systems; troubleshoot complex or high impact issues determining root cause; 10%

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS
Education
Bachelor's Degree or equivalent experience preferred

Work Experience
Typically 8+ years Experience with both on-prem and SaaS communication solutions - Required

Knowledge, Skills and Abilities
Excellent verbal, written communication, customer service and analytical skills
AWS Certified Solutions Architect or other relevant AWS certifications.
Familiarity with Amazon Lex, Amazon Polly, and AWS Connect Streams
Python or similar programming experience
Ability to troubleshoot voice and telephony issues, with an understanding of voice network protocols like SIP and WebRTC
Advanced Microsoft Office 365 and other standard software skills
Experience with contact center reporting, analytics, and performance optimization tools.
Advanced Networking technologies skills understanding DHCP, DNS, VLANS, TCP/IP protocols, and troubleshooting skills
Expert programming or scripting skills
Ability to work with networking monitoring tools
A/V system design

Work Environment:
Work in clean, pleasant, and comfortable home or office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.

Position may be considered remote and require reliable and consistent internet service.
Must be able to lift 35 pounds above waist height.
Some overtime may be required as projects dictate.

The salary range for this role is $77,900.00 to $155,800.00. The candidate’s final salary offer will be based on the candidate’s skills, education, work location and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [e-mail] to request such an accommodation.