Senior Telecommunications Analyst

V-Soft Consulting Group, Inc.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits: medical, dental, vision; 401

Job summary

V-Soft Consulting is hiring a Senior Telecommunications Analyst in Chicago, IL. The role focuses on VoIP, UC platforms, and networked voice services, requiring strong troubleshooting and cross‑functional teamwork.

Responsibilities include handling complex tickets, supporting Cisco Voice deployments, and coordinating with stakeholders to ensure reliable communications infrastructure. A2+ level experience and relevant certifications are valued. Competitive benefits offered.

Qualifications

• Associate degree or higher in CS/IT/Telecom or related field or equivalent work experience.
• Bachelor's degree in CS/IT/Telecom or related field or equivalent work experience.

Responsibilities

• Provide advanced telecommunications analysis and support across VoIP and UC environments.
• Troubleshoot Cisco Voice issues and manage voice infrastructure components.
• Collaborate with engineers and vendors, manage tickets to resolution, and meet KPIs.
• Document processes, maintain accurate records, and contribute to team knowledge.

Skills

VoIP protocols

SIP/MGCP/SCCP

IVR platforms

Unified Communications

Ticketing tools

VMware/Hyper‑V

Cisco UC knowledge

Networking concepts

Communication skills

Analytical troubleshooting

Education

Associate degree

Bachelor's degree

Tools

Fresh Service

ServiceNow

Service Manager

VMware

Hyper-V

Job description

Senior Telecommunications Analyst

Primary Location: Chicago, Illinois

V-Soft Consulting is currently hiring for a Senior Telecommunications Analyst for our premier client Chicago, Illinois.

Education and experience

• Associate’s degree in computer science, Information Technology, Telecommunications, or a related field; or the equivalent of professional work experience
• Bachelor’s degree in computer science information technology, Telecommunications, or a related field; or the equivalent of professional work experience

Knowledge and skills

• Sound knowledge of VoIP and networking protocols such as SIP, MGCP, SCCP, RTP, and SRTP.
• Sound understanding of call flows, end point registration process and call trees.
• Understanding of IVR and call center platform like Nice CXOne, UCCX, and paging systems.
• Understanding of network switching and routing as related to Unified Communications, voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP and endpoint connectivity.
• Demonstrated ability to learn new technologies quickly and apply technical concepts in a practical support environment.
• Ticketing system tools experience – (Fresh Service, ServiceNow, Service Manager)
• VMware or hyper V experience preferred
• Ticketing system tools experience, including Fresh service, ServiceNow, or Service Manager.
• Cisco 350-801 CLCOR Certification
• Sound knowledge of Unified Communications including, but not limited to, Cisco Unified Communications Manager, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, voice gateways, and related collaboration platforms

What You’ll Do

Job Responsibilities

• Demonstrated flexibility, organization, responsibility, and self-motivation.
• Strong willingness to work in a team environment with other engineers, contribute to shared goals, and remain teachable and receptive to feedback, mentoring, and knowledge transfer.
• Analytical Troubleshooting skills with Cisco Voice issues
• Robust analysis and problem-solving skills
• A sense of urgency and ability to work under pressure.
• Ability to handle tickets promptly.
• Excellent written and oral communication skills and the ability to interact positively with team members, end-users, and vendors professionally face-to-face, on the telephone, and in writing
• Strong interpersonal and organizational skills, including meeting deadlines, working in a team environment, achieving key performance metrics, and following written policies and procedures.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.