Senior Telecom Provisioning Lead — Multi-Site Ops

SuperMom's LLC; Dallas, Northern (TX, KY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

7-Eleven in Irving, TX is seeking a Senior Telecom Provisioning Analyst to lead a team of provisioning professionals, coordinate carrier orders, and ensure timely turn-up of voice, data, and broadband services across a multi-site retail network.

You will manage KPIs, SLAs, and vendor performance, partner with Retail Operations and IT teams, and drive continuous improvement in service delivery while balancing hands-on execution.

Qualifications

• Experience supporting large enterprise, retail, multi-site, or distributed operations environments.
• Experience managing telecommunications services across hundreds or thousands of locations.
• Strong understanding of telecom services, carrier ordering processes, vendor management, and service delivery operations.

Responsibilities

• Lead, coach, and assign work for a team of Telecom Provisioning Analysts.
• Establish, monitor, and report on KPIs, SLAs, productivity, order cycle times, backlog, service quality, and vendor performance metrics.
• Oversee telecom provisioning operations supporting a geographically dispersed retail environment with thousands of locations.
• Act as the primary escalation point for provisioning, carrier, and service delivery issues.
• Perform provisioning of voice, data, internet, wireless, SIP, toll-free, and broadband services.

Skills

Team leadership

Telecom provisioning

KPI management

Vendor management

Carrier orders

Service delivery

Analytical skills

Communications

Education

Bachelor's degree

Tools

ServiceNow

TEM

Carrier portals

Job description

7-Eleven in Irving, TX is seeking a Senior Telecom Provisioning Analyst to lead a team of provisioning professionals, coordinate carrier orders, and ensure timely turn-up of voice, data, and broadband services across a multi-site retail network.

You will manage KPIs, SLAs, and vendor performance, partner with Retail Operations and IT teams, and drive continuous improvement in service delivery while balancing hands-on execution.