Senior Telecom Engineer: Five9 CCaaS Migration (Onsite)

Overture Partners; Edison (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

A staffing firm is seeking a Senior Telecom/Contact Center Engineer to support the transition to a cloud contact center using Five9 while maintaining an onsite presence in Edison, NJ or Boston, MA. The ideal candidate will have over 7 years of telecom engineering experience, particularly with UCaaS/CCaaS migration, upgrades, and mentoring team members. This position emphasizes hands-on involvement and expertise in Five9 implementation.

Qualifications

• 7-10+ years of telecom engineering experience.
• Experience working with Five9 and migrating to cloud platforms.
• Background in major upgrades and platform evaluation.

Responsibilities

• Support transition to Five9 cloud contact center.
• Focus on UCaaS/CCaaS migration.
• Mentor existing team in building Five9 expertise.

Skills

Telecom engineering experience

Experience with Five9

UCaaS/CCaaS migration

Platform upgrades

Job description

A staffing firm is seeking a Senior Telecom/Contact Center Engineer to support the transition to a cloud contact center using Five9 while maintaining an onsite presence in Edison, NJ or Boston, MA. The ideal candidate will have over 7 years of telecom engineering experience, particularly with UCaaS/CCaaS migration, upgrades, and mentoring team members. This position emphasizes hands-on involvement and expertise in Five9 implementation.