Senior CCaaS Engineer (Five9/GCP) & IVR Architect

Tata Consultancy Services; Phoenix (AZ); On-site; USD 120,000 - 150,000; Full time

Job summary

Tata Consultancy Services is seeking a Senior Engineer for a CCaaS-Five9-GCP position based in Phoenix, Arizona. The role demands deep experience with Google CCAI, AWS Connect, and Five9, focusing on designing and implementing scalable solutions for customer experience. The ideal candidate will lead integrations using Five9 APIs and cloud architecture approaches, while also possessing strong communication and leadership skills. Salary is competitive, ranging from $120,000 to $150,000 annually.

Qualifications

• Deep knowledge of Google CCAI, AWS Connect, or Five9 data ecosystem is essential.
• Experience designing and implementing scalable CCaaS and IVA solutions is required.
• Proficiency in architecting secure cloud infrastructure on GCP is needed.

Responsibilities

• Design and implement customer experience solutions leveraging Google Cloud.
• Lead integrations and migrations leveraging Five9 APIs.
• Manage cross-functional teams for product vision and project delivery.

Skills

Deep knowledge of Google CCAI

AWS Connect

Five9 data ecosystem

Conversational IVR design

NLP modeling

Webhook integrations

Infrastructure as Code (Terraform)

Agile development

Continuous Integration

CRM/CTI integrations

Cloud security architecture

Communication skills

Leadership skills

Job description

Tata Consultancy Services is seeking a Senior Engineer for a CCaaS-Five9-GCP position based in Phoenix, Arizona. The role demands deep experience with Google CCAI, AWS Connect, and Five9, focusing on designing and implementing scalable solutions for customer experience. The ideal candidate will lead integrations using Five9 APIs and cloud architecture approaches, while also possessing strong communication and leadership skills. Salary is competitive, ranging from $120,000 to $150,000 annually.