Senior Analyst Telecommunications

Thomas Jefferson University; Cherry Hill Township (NJ); On-site; USD 79,000 - 113,000; Full time

Job summary

Thomas Jefferson University is seeking a telecom systems specialist to provide advanced analysis and support for VoIP and PBX within the healthcare network. You will troubleshoot issues, coordinate carrier changes, and assist with system upgrades while maintaining thorough documentation and mentoring junior staff.

Expect to monitor telecom performance, ensure reliable operation, and work both independently and as part of a team in a dynamic healthcare setting.

Qualifications

• Bachelor’s degree in a related field or HS Diploma with 7+ years of experience.
• 5 years of related work experience.
• Strong understanding of VoIP and PBX systems.
• Ability to work independently and in teams.
• Strong analytical and documentation skills.

Responsibilities

• Performs advanced troubleshooting and issue resolution.
• Coordinates with carriers for service changes and escalations.
• Assists in system upgrades and platform migrations.
• Monitors and maintains telecom systems performance.
• Documents processes and mentors junior staff within the department.

Skills

VoIP & PBX

Independent & team work

Analytical skills

Documentation skills

Related experience

Education

Bachelor's degree in related field

HS Diploma / GED with 7+ years experience

Job description

Number of Positions in Requisition 1 Job Details

Provides advanced analysis and support for telecommunications systems within the healthcare network. Ensures reliable operation of VoIP and PBX systems and assists with vendor coordination. Plays a key role in troubleshooting and system enhancements.

Job Duties

• Performs advanced troubleshooting and issue resolution.
• Coordinates with carriers for service changes and escalations.
• Assists in system upgrades and platform migrations.
• Monitors and maintains telecom systems performance.
• Document processes and maintain system records; additionally serves as a mentor to junior staff within the department.

Minimum Qualifications

• Bachelor’s Degree in a related field or High School Diploma/GED and 7 years preferred work experience.
• 5 years related work experience.
• Strong understanding of VoIP and PBX systems.
• Ability to work independently and in teams.
• Strong analytical and documentation skills.

Physical Demands

• Lift and carry 25 lbs.
• Frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Salary Range

$79,072.90 to $112,678.88 Annual. The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive. Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular Employee

Entity

Thomas Jefferson University

Primary Location Address

500 Marlboro Avenue, Cherry Hill, New Jersey, United States of America

Company Description

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Equal Employment Opportunity

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
• for more benefits information, please click here

Company Mission

In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.