Senior Technician – IT Service & Incident Lead

NATO; Norfolk (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Expatiation and education allowances

Home leave for expatriates

Job summary

NATO's NCIA CSU Norfolk in Norfolk, Virginia seeks a driven Senior Technician (Technical Coordination) to provide specialist ICT advice, manage knowledge and availability, handle incidents and problems, and support customers. The role emphasizes independent problem solving and effective English communication within a large organization.

The successful candidate will join CSU Norfolk, the leading CIS provider for locally based NATO entities, and contribute to end-to-end CIS services and critical

Qualifications

• 2+ years post-related experience with higher vocational training.
• 4+ years post-related experience with secondary education.
• Experience implementing and maintaining ICT end systems in a large organization.
• Extensive experience configuring hardware and software.
• Fluency in English, both written and spoken.

Responsibilities

• Specialist Advice
• Knowledge Management
• Availability Management
• Incident Management
• Problem Management
• Customer Service Support

Skills

ICT systems

Problem solving

Customer service

Knowledge management

Availability management

Incident management

English fluency

Education

Higher vocational training + 2+ yrs experience

Secondary education + 4+ yrs experience

Tools

ICT end systems maintenance

Hardware & software configuration

Job description

NATO's NCIA CSU Norfolk in Norfolk, Virginia seeks a driven Senior Technician (Technical Coordination) to provide specialist ICT advice, manage knowledge and availability, handle incidents and problems, and support customers. The role emphasizes independent problem solving and effective English communication within a large organization.

The successful candidate will join CSU Norfolk, the leading CIS provider for locally based NATO entities, and contribute to end-to-end CIS services and critical