Senior ICT Systems Operations Technician

DEFTEC Corporation; Norfolk (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with match

Educational reimbursement

Paid time off

Job summary

DEFTEC Corporation is seeking a Senior Technician to support ICT Systems Operations and Maintenance at CSU Norfolk. The role covers Level 1 frontline support, incident handling, and asset management for CIS desktops, laptops, and printers.

You will administer Windows 11 workstations and ensure ticketed actions meet SOPs and TAC standards. A NATO SECRET clearance is required, and strong English communication is essential to engage with VIPs in a multinational setting.

Qualifications

• 3+ years in LAN-based computer system installation, operation and maintainance.
• 3+ years of Windows 11 system administration.
• Experience with CIS asset management and COTS equipment.
• Proficient in using a ticketing system (ITSM) for incident tracking.

Responsibilities

• Provide Level 1 front-line support and first call resolution.
• Install and maintain CIS assets and software on workstations.
• Record actions in the ticketing system and escalate when needed.
• Escalate to Level 2 support and TAC Head as required.
• Engage professionally with VIPs in a multi-national environment.

Skills

LAN installation

Windows 11 administration

VIP/ multi-national engagement

English communication

Education

A+ Fundamentals

ITIL Foundational Certification

Tools

Ticketing system ITSM

Job description

DEFTEC Corporation is seeking a Senior Technician to support ICT Systems Operations and Maintenance at CSU Norfolk. The role covers Level 1 frontline support, incident handling, and asset management for CIS desktops, laptops, and printers.

You will administer Windows 11 workstations and ensure ticketed actions meet SOPs and TAC standards. A NATO SECRET clearance is required, and strong English communication is essential to engage with VIPs in a multinational setting.