On-Site IT Service Desk Technician

Socket.dev; Norfolk (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

NCIA in Norfolk, VA seeks experienced IT support personnel to deliver secure, end-to-end IT services for NATO staff and Purchaser personnel. Responsibilities include deploying devices, managing incidents, and providing hands-on assistance with hardware, software, and network access.

The role emphasizes professional conduct, adherence to NATO procedures, and effective English communication within a multi-site support environment. On-site work in a secure facility is required.

Qualifications

• Knowledgeable in NATO IT service management and support tasks.
• Professional and courteous interaction with NATO and Purchaser staff.
• Follows local procedures for access and uses ITSM tooling.
• Proficient English communication in a technical environment.

Responsibilities

• Handle initial rollout of user equipment and deployment tasks.
• Roll out/permanent user equipment refreshes and asset tracking.
• Operate IT Service Kiosk and incident management processes.
• Troubleshoot hardware/software and escalate issues when needed.
• Provide on-the-spot IT support and user training.
• Manage asset inventory and ensure proper documentation.
• Assist with network access, Wi-Fi, and VPN setup.
• Document support activities and gather user feedback for improvements.

Skills

Business English

Job description

NCIA in Norfolk, VA seeks experienced IT support personnel to deliver secure, end-to-end IT services for NATO staff and Purchaser personnel. Responsibilities include deploying devices, managing incidents, and providing hands-on assistance with hardware, software, and network access.

The role emphasizes professional conduct, adherence to NATO procedures, and effective English communication within a multi-site support environment. On-site work in a secure facility is required.