CIS IT Support Technician — Secure Onsite Role

spektrum; Norfolk (VA); On-site; USD 48,000 - 72,000; Full time

Job summary

Spektrum is seeking personnel to join our team to support key NATO/NCI Agency projects in Norfolk, VA. The role focuses on delivering Level 1 and 2 support, installing and maintaining CIS assets, and managing tickets in ITSM systems while coordinating with a multinational client base.

Ideal candidates have hands-on LAN, Windows 11 administration, and experience with COTS equipment, with strong communication skills and ITIL/ITSM familiarity. Onsite work with potential travel to other NATO sites.

Qualifications

• Three years minimum experience in installation, operation and maintenance of LAN computer systems.
• Three years minimum experience in system administration and maintenance of computers running Windows 11.
• Experience with installing, operating and maintaining commercial off-the-shelf equipment.
• Service Desk management including incident and problem processing and change requests.
• Experience with ticketing systems (ITSM).
• A+ fundamentals preferred; ITIL foundations preferred.

Responsibilities

• Delivers first call resolution in accordance with SOPs.
• Performs Level 1 forward support for incidents and requests.
• Escalates incidents to Level 2 support as necessary.
• Installs and maintains CIS assets for CSU Norfolk and supported customers.
• Installs and maintains software on workstations.
• Records actions in the ticket management system.
• Provides status updates for assigned requests.
• Follows up with users prior to closing tickets.
• Ensures accountability of CIS assets.
• Engages professionally in a multi-national environment with VIPs.

Skills

LAN installation

System administration

Windows 11

COTS equipment maintenance

Service Desk management

ITSM ticketing

A+ Fundamentals

ITIL foundations

Communication skills

Education

A+ Fundamentals

ITIL foundational certification

Tools

ITSM ticketing system

Windows 11 administration tools

Job description

Spektrum is seeking personnel to join our team to support key NATO/NCI Agency projects in Norfolk, VA. The role focuses on delivering Level 1 and 2 support, installing and maintaining CIS assets, and managing tickets in ITSM systems while coordinating with a multinational client base.

Ideal candidates have hands-on LAN, Windows 11 administration, and experience with COTS equipment, with strong communication skills and ITIL/ITSM familiarity. Onsite work with potential travel to other NATO sites.