Senior Technician (Technical Coordination)

NATO; Norfolk (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Expatiation and education allowances

Home leave for expatriates

Job summary

NATO's NCIA CSU Norfolk in Norfolk, Virginia seeks a driven Senior Technician (Technical Coordination) to provide specialist ICT advice, manage knowledge and availability, handle incidents and problems, and support customers. The role emphasizes independent problem solving and effective English communication within a large organization.

The successful candidate will join CSU Norfolk, the leading CIS provider for locally based NATO entities, and contribute to end-to-end CIS services and critical

Qualifications

• 2+ years post-related experience with higher vocational training.
• 4+ years post-related experience with secondary education.
• Experience implementing and maintaining ICT end systems in a large organization.
• Extensive experience configuring hardware and software.
• Fluency in English, both written and spoken.

Responsibilities

• Specialist Advice
• Knowledge Management
• Availability Management
• Incident Management
• Problem Management
• Customer Service Support

Skills

ICT systems

Problem solving

Customer service

Knowledge management

Availability management

Incident management

English fluency

Education

Higher vocational training + 2+ yrs experience

Secondary education + 4+ yrs experience

Tools

ICT end systems maintenance

Hardware & software configuration

Job description

Who we are:

For more than 70 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO's airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA , you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Norfolk, Virginia, USA you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSU Norfolk, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities. CSU Norfolk enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.

We are looking for a driven and enthusiastic Senior Technician (Technical Coordination) who will take on the following roles and responsibilities:

• Specialist Advice
• Knowledge Management
• Availability Management
• Incident Management
• Problem Management
• Customer Service Support

For a full list of duties, please review the job description on the NCIA career site .

About you:

The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
• Practical experience of implementation and maintenance of ICT end systems within a large organization.
• Extensive experience configuring hardware and software.
• A strong understanding of ICT systems and the ability to work independently to solve problems.
• Fluency in English, both written and spoken

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 5 year contract with competitive tax-free salary and household and children's allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more

To learn more about NCIA and our work, please visit our website .

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.