Senior Technical Writer & Documentation Lead (Hybrid, WFH)

BVA Bear's IT Solutions; Boiling Springs (PA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Job summary

BVA Bears IT Solutions is seeking Technical Writers for PA, MD, and DE with a full-time hybrid schedule. The role requires on-site presence two days per week at locations in PA, MD, and DE, with standard 8-hour workdays within 7:00 a.m. to 6:00 p.m.

ET and core hours 9:00 a.m. to 3:00 p.m., adapting to agency needs. The team will develop and maintain user guides, documentation standards, and templates, coordinating with SMEs, engineers, QA, and product teams.

Qualifications

• Bachelor’s degree in Technical Communication, English, Information Systems, or related field (or equivalent experience).
• 3–5+ years’ experience creating technical and user documentation in public sector or regulated environments.
• Experience with documentation standards, template management, and version control for docs (e.g., Git, SharePoint, Confluence).
• Ability to prioritise documentation requests, estimate effort, and manage schedules.

Responsibilities

• Develop and maintain user guides, technical documentation, online source docs, libraries, templates, and documentation standards.
• Administer documentation standards and template management; ensure consistency and accessibility (e.g., Section 508).
• Establish and operate version control procedures for documentation; prioritize requests and estimate effort.
• Educate teams on documentation processes, online publishing procedures, and versioning best practices.
• Manage documentation schedules; coordinate inputs from SMEs, engineers, QA, and product teams; conduct postproject reviews.
• Own documentation libraries and quality standards; perform editorial reviews; ensure accuracy, clarity, and completeness.
• Lead and mentor other writers; assign work, track progress, and enforce documentation workflows.

Skills

Technical writing

Editorial skills

Time management

Communication

Education

Bachelor’s degree in Technical Communication, English, Information Systems, or related field

Tools

Git

SharePoint

Confluence

Markdown

Sphinx

DITA

Word

Job description

BVA Bears IT Solutions is seeking Technical Writers for PA, MD, and DE with a full-time hybrid schedule. The role requires on-site presence two days per week at locations in PA, MD, and DE, with standard 8-hour workdays within 7:00 a.m. to 6:00 p.m.

ET and core hours 9:00 a.m. to 3:00 p.m., adapting to agency needs. The team will develop and maintain user guides, documentation standards, and templates, coordinating with SMEs, engineers, QA, and product teams.