Senior Technical Writer — Developer Docs & AI Tooling

Highnote; San Francisco (CA); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Healthcare coverage

401k program

Parental Leave

Equity in Highnote

Home office stipend

Competitive compensation

Job summary

Highnote is hiring a Senior Technical Writer to own developer documentation for card issuing, acquiring, and money movement. You will define voice and standards, guide engineers and PMs, and build tooling that enforces consistency across docs.

You’ll work in the Developer Experience team responsible for API, SDKs, docs, and design. The role requires 5+ years in technical documentation, strong writing for developers, and experience with docs-as-code and AI-backed tooling.

Qualifications

• 5+ years across technical documentation and software: as a writer, a docs engineer, or an engineer who owned a documentation system.
• Docs-as-code: Markdown or MDX in a static site generator, versioned in git.
• Comfortable working like an engineer: branches, pull requests, and CI.
• Hands-on experience building AI-backed documentation tooling and drift checks.
• Ability to read an API schema and write valid requests against REST/OpenAPI and GraphQL.

Responsibilities

• Own our API documentation: reference, developer guides, and tutorials.
• Collaborate with engineers and PMs shipping the API.
• Set voice, tone, and style of docs and encode it into tooling.
• Build and refine AI workflows that draft, review, and synchronize docs with the API.
• Treat AI agents as a first-class audience alongside human developers.
• Structure documentation to scale as the product grows.
• Acquire a strong grasp of card issuing, acquiring, and money movement.
• Define how we measure documentation quality and prioritize next steps.

Skills

Technical writing

Docs engineering

API documentation

Tools

Markdown/MDX

Job description

Highnote is hiring a Senior Technical Writer to own developer documentation for card issuing, acquiring, and money movement. You will define voice and standards, guide engineers and PMs, and build tooling that enforces consistency across docs.

You’ll work in the Developer Experience team responsible for API, SDKs, docs, and design. The role requires 5+ years in technical documentation, strong writing for developers, and experience with docs-as-code and AI-backed tooling.