Senior Technical Writer

C3 AI; Redwood City (CA); On-site; USD 155,000 - 180,000; Full time

Benefits offered by this job

Excellent benefits

Equity plan

Job summary

C3 AI is seeking a Senior Technical Writer in California to shape the voice of our developer experience. You will author guides, tutorials, and reference content to help engineers, data scientists, and integrators build AI applications on our platform.

You will own major areas of developer content, work with engineers and product managers, and set standards for accuracy and clarity while balancing big-picture structure with detailed investigation. This is a fast-paced, highly collaborative role.

Qualifications

• Bachelor's degree; advanced degree preferred.
• 6+ years of technical writing experience, including developer documentation.
• Comfortable with HTML, CSS, and JavaScript.
• Familiar with Python; Jupyter Notebooks preferred.
• Familiar with AI, ML, and NL model concepts.
• Ability to read code and write code examples.
• Familiar with Docs as Code model (Markdown, GitHub, Jenkins).
• Comfortable in an Agile development environment.
• Strong communication across teams.

Responsibilities

• Write topics, create technical developer guides, and enhance content for engineers, data scientists, and data integrator audiences.
• Conduct gap analysis for assigned areas and collaborate with writers, developers, and product managers to improve content.
• Investigate complex technical topics, tracking down elusive details and transforming them into clear information for customers.
• Manage complex documentation projects with high standards for clarity, accuracy, and timeliness.
• Communicate with management and stakeholders about project status, conflicts, and resolution plans.
• Collaborate with team members to refine standards, procedures, and tools for consistent high-quality output.

Skills

Technical writing

Frontend basics HTML CSS JS

Python/Jupyter

AI/ML/NL concepts

Code examples

Docs as Code

Markdown GitHub Jenkins

Agile

Communication

Independent work

Education

Bachelor's degree

Tools

GitHub

Markdown

Jenkins

Jupyter Notebooks

Job description

C3 AI (NYSE: AI), is the Enterprise AI application software company. C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn more at: C3 AI

C3 AI is looking for a Senior Technical Writer to help shape the voice of our developer experience. In this role, you won't just document features—you'll craft the guides, tutorials, and reference content that empower developers, data scientists, and integrators to build, train, and scale AI applications on our platform. Your work will turn complex technical concepts into clear, practical resources that directly influence how customers succeed with C3 AI.

As a senior member of the documentation team, you'll own major areas of developer content and become a trusted bridge between engineers, product managers, and customers. You'll set the standard for accuracy and clarity while balancing the 'big picture' structure of our documentation with the investigative work of tracking down elusive technical details. The ideal candidate is passionate about technology, thrives in a fast-paced environment, and is motivated by delivering high-quality content that helps customers solve real problems.

Responsibilities

• Write topics, create technical developer guides, and enhance existing content for our engineers, application developers, data scientist, and data integrator audiences.
• Conduct gap analysis for your assigned areas, and collaborate with other writers, developers, and product managers to improve content.
• Investigate complex technical topics, tracking down elusive details and transforming them into clear, useful information for customers.
• Manage complex documentation projects with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
• Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.
• Collaborate closely with team members, refining standards, procedures, tools, etc. to help the entire organization successfully deliver content at a consistently high standard.

Qualifications

• Bachelor's degree. Advanced degree preferred.
• 6+ years of technical writing experience, including experience researching and writing excellent developer documentation.
• Comfortable with basic front-end web development languages (HTML, CSS, and JavaScript).
• Familiar with Python; Jupyter Notebooks preferred.
• Familiar with AI, ML, and NL model concepts.
• Ability to read code and write code examples.
• Familiar with Docs as Code model of documentation (we use Markdown, GitHub, Jenkins).
• Comfortable in an Agile development environment.
• Strong communication skills with the ability to work across functional units.
• The work is fast-paced, but you maintain your attention to detail and keep customer advocacy at the center of your approach. If you're excited to work with some of the industry's brightest innovators in data and AI, we want to talk to you.
• Self-motivated, organized, and able to work independently and make independent judgments.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.

California Base Pay Range $155,000-$180,000 USD

C3 AI is proud to be an Equal Opportunity and Aff... We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.