Senior Technical Writer: Confluence/Jira for Cyber & AI

Content Creators

San Antonio (TX)

On-site

USD 89,000 - 170,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Accenture Federal Services seeks a highly skilled Technical Writer to support documentation, knowledge management, and workflow across complex federal programs. Expertise in Confluence spaces and Jira is essential to design content architectures, manage backlogs, and enable agile delivery.

The role requires translating complex cybersecurity, AI, and DCO concepts into clear materials for both technical and non-technical audiences, while ensuring governance, version control, and compliance

Qualifications

5+ years of technical writing in IT, software, cybersecurity or enterprise programs.
Advanced Confluence administration and knowledge management.
Advanced Jira for workflow management and Agile support.
Ability to translate complex technical concepts for diverse audiences.
Solid understanding of SDLC and Agile methodologies.
Familiarity with AI concepts and AI-enabled productivity tools.
Familiarity with Defensive Cyber Operations, cybersecurity principles, security monitoring, and incident response.
Excellent written, verbal communication, organizational, and editing skills.
CompTIA Security+ certification (active).
Preferred qualifications include experience with cybersecurity, DevSecOps, cloud, AI, or federal/DoD programs.

Responsibilities

Create, edit, review, and maintain technical documentation including user guides, SOPs, manuals, knowledge articles, process flows, training materials, and system docs.
Design, administer, and optimize Confluence spaces, page structures, templates, metadata, and macros.
Use Jira to manage documentation backlogs, track deliverables, support Agile projects, and coordinate with cross-functional teams.
Gather requirements and information from subject matter experts, engineers, cybersecurity personnel, product teams, and business stakeholders.
Develop reusable documentation frameworks and content libraries to improve consistency and efficiency.
Translate complex technical, cybersecurity, and AI concepts into clear materials for technical and non-technical audiences.
Maintain documentation governance, version control, review cycles, and content lifecycle processes.
Support audits, compliance requirements, and process improvement initiatives.
Document AI systems, workflows, governance processes, automation capabilities, and business use cases.
Develop and maintain documentation supporting Defensive Cyber Operations (DCO), SOC activities, incident response, vulnerability management, security monitoring, and cyber defense initiatives.
Create cybersecurity playbooks, procedures, and operational documentation that align with security policies and industry best practices.