Senior Technical Writer: Compliance & Process Documentation

AEP Service Corporation; United States; On-site; USD 88,000 - 129,000; Full time

Job summary

AEP Service Corporation is seeking a Senior Technical Writer to produce, edit, and maintain high‑quality NERC compliance documentation for the ENRA organization. The role emphasizes translating complex regulatory inputs into clear, accurate process documentation and coordinating with compliance experts and leadership.

It requires 4–5 years of technical writing, a relevant degree, and proficiency with Visio and process mapping.

Qualifications

• Bachelor’s degree in Journalism, Technical Communication, English, or a related field; or a four‑year technology degree with an emphasis in technical communication; or equivalent related professional experience.
• 4–5 years of technical writing or documentation experience.
• Preferred Qualifications: Ability to manage multiple documentation efforts simultaneously in a fast‑paced environment. Experience with Visio and process mapping.

Responsibilities

• Prepare, edit, and maintain NERC compliance documentation, including: Procedures Guidelines Policies Process Maps.
• Edit documents for spelling, grammar, clarity, consistency, content accuracy, readability, and compliance alignment.
• Independently or collaboratively develop documentation outlines, content structures, and revision plans.
• Translate moderate to complex technical and regulatory requirements into clear, concise language suitable for a broad audience, including non‑technical stakeholders.
• Ensure documentation aligns with internal standards and external NERC reliability requirements.
• Support the ENRA Compliance group in documenting and maintaining regulated processes and systems.
• Research, develop, and coordinate updates to new and existing procedures in response to regulatory changes, audit findings, or internal process improvements.
• Verify documented processes reflect actual practices and system behavior.
• Assist in establishing and maintaining procedure revision guidelines, writing standards, and formatting conventions.
• Coordinate with cross‑functional teams during procedure development and revision efforts.
• Coordinate documentation activities with internal departments and external organizations, as needed.
• Promote adherence to corporate policies, standards, enabling characteristics, and ethics.

Skills

Technical writing

Documentation

Education

Bachelor’s degree in Journalism, Technical Communication, English, or related field

Four-year technology degree with emphasis in technical communication

Tools

Visio

Process mapping

Job description

AEP Service Corporation is seeking a Senior Technical Writer to produce, edit, and maintain high‑quality NERC compliance documentation for the ENRA organization. The role emphasizes translating complex regulatory inputs into clear, accurate process documentation and coordinating with compliance experts and leadership.

It requires 4–5 years of technical writing, a relevant degree, and proficiency with Visio and process mapping.