Senior Technical Trainer & Documentation Lead

ELYON International

United States

On-site

USD 55,000 - 69,000

Full time

9 days ago

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Benefits offered by this job

Paid sick leave

Medical/Dental (optional)

401 (k) Retirement Plan (optional)

Employer Paid Life Insurance

Employer Paid Short Term Disability

Optional Life Insurance

Job summary

ELYON International , Inc. seeks a seasoned Trainer / Technical Writer to develop high-quality technical documentation, training materials, and learning programs for a large-scale federal healthcare modernization initiative.

You will translate complex systems into user-friendly content and collaborate with SMEs, product owners, and stakeholders. This role combines writing, instructional design, training delivery, and stakeholder engagement to support enterprise technology implementations and

Qualifications

Bachelor's degree in Technical Communication, English, Communications, Instructional Design, Education, Information Technology, or a related discipline, or equivalent relevant experience.
5+ years of experience in technical writing, instructional design, technical training, or a combination of these areas.
Demonstrated experience creating technical and end-user documentation for software or enterprise technology.
Experience developing training materials and delivering technical or application-based training.
Ability to translate complex technical concepts into concise, understandable content.
Experience collaborating with technical SMEs and business stakeholders.
Strong writing, editing, proofreading, presentation, and facilitation skills.
Experience developing content for both technical and non-technical audiences.
Familiarity with Agile software development or technology implementation environments.
Proficiency with Microsoft Office applications and modern collaboration/documentation platforms.
Ability to meet applicable federal background investigation requirements.

Responsibilities

Develop, edit, and maintain technical and end-user documentation for enterprise applications and business processes.
Create user guides, system manuals, SOPs, quick-reference guides, FAQs, job aids, and knowledge-base content.
Translate complex technical information into clear documentation appropriate for technical and non-technical audiences.
Collaborate with SMEs, developers, engineers, business analysts, and stakeholders to gather and validate documentation requirements.
Maintain documentation throughout application releases, enhancements, and process changes.
Establish consistent documentation templates, terminology, formatting, and quality standards.
Manage document revisions, version control, and review cycles.
Review existing documentation and identify opportunities to improve usability, accuracy, and consistency.
Design and develop instructor-led, virtual, and self-paced training materials.
Develop training presentations, facilitator guides, participant guides, exercises, job aids, and other learning resources.
Deliver technical and application training to end users and stakeholder groups.
Conduct training needs assessments and identify learning requirements for new systems or functionality.
Collaborate with SMEs to develop accurate course content and learning objectives.
Support train-the-trainer initiatives and knowledge transfer activities.
Collect feedback and evaluate training effectiveness to identify opportunities for improvement.
Support user adoption associated with system implementations, upgrades, and modernization initiatives.