Hybrid Technical Writer & Training Specialist - IT

SPN Solutions Inc.; Fairfax (VA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision

401(k) with employer match

Group life insurance

Disability insurance

Paid time off and holidays

Parental leave

Certification reimbursement and budget

Job summary

SPN Solutions Inc. in Fairfax, VA is seeking a Technical Writer and Training Specialist. The role is full-time, hybrid with some telework, and requires 4+ years of enterprise IT documentation experience including training material development.

You will produce system documentation for legacy and cloud platforms, manage document control, and develop training and job aids. U.S. citizenship and a public trust suitability are required.

Qualifications

• 4+ years of technical writing for enterprise IT systems.
• Experience building training material and job aids for system users.
• Document control and adherence to customer style guides.
• U.S. citizenship and ability to obtain HHS Tier 2 public trust.

Responsibilities

• Write and maintain system documentation, operations manuals, runbooks, user guides and release notes for legacy and cloud systems.
• Produce recurring deliverables per document standards; manage document control and version history.
• Support validation and compliance documentation with specialists.
• Edit content for accuracy, plain language and Section 508 conformance.
• Design and deliver role-based training, train-the-trainer sessions and refreshers.
• Plan communications and readiness for releases and legacy retirement.
• Maintain training profiles and records as required by the contract.

Skills

Technical writing

Training materials

Train-the-trainer

Plain language

Documentation control

Education

Bachelor's degree

Tools

Confluence

SharePoint

Oracle E-Business Suite

ERP documentation

Job description

SPN Solutions Inc. in Fairfax, VA is seeking a Technical Writer and Training Specialist. The role is full-time, hybrid with some telework, and requires 4+ years of enterprise IT documentation experience including training material development.

You will produce system documentation for legacy and cloud platforms, manage document control, and develop training and job aids. U.S. citizenship and a public trust suitability are required.