Technical Support Specialist

ApTask; Columbus (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

ApTask is seeking a dedicated technical support specialist to assist enterprise software, hardware, peripherals, and infrastructure components. You will assess incidents, triage issues, research solutions, and provide education for resolution and recovery.

Strong communication, problem-solving, and the ability to work independently in a fast-paced environment are essential. On-site role with evening shift coverage in Columbus, OH.

Qualifications

• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems.
• Install, modify, clean, or repair hardware and software as required.

Responsibilities

• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems.
• Install, modify, clean, or repair hardware and software as required.

Skills

Customer service

Communication

Problem solving

Multitasking

Independent work

Education

High school diploma or GED

Job description

Shift Requirements:

Afternoon coverage as late as 6 - 8pm local time shift end.

Responsibilities:

• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively. Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Qualifications:

• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.