Desktop Support Specialist

ApTask; South Jordan (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

ApTask is seeking a customer support specialist to provide high-quality technical assistance for enterprise software, hardware, peripherals, and infrastructure components. You will handle incidents from assessment through resolution, using diagnostic tools and system knowledge.

In a fast-paced environment, you will communicate clearly via phone and chat, triage issues, and educate users as needed. The role requires a high school diploma or GED and 2–5 years of relevant experience, with strong

Qualifications

• High school diploma or GED required.
• 2–5 years of customer support experience via phone and chat.
• Strong interpersonal skills and ability to communicate clearly in a fast-paced environment.
• Excellent customer service and written/verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently under pressure.
• Technical aptitude and ability to learn IT systems and applications.
• Proficient in typing, email communication, and Windows-based tasks.

Responsibilities

• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems; install/modify/repair hardware and software as required.
• Leverage chat and call platforms to handle multiple requests concurrently.

Skills

Customer support

Phone & chat

Verbal communication

Written communication

Active listening

Interpersonal skills

Critical thinking

Self-motivation

Technical aptitude

Windows basics

Troubleshooting

Multi-tasking

Education

High school diploma or GED

Job description

Shift Requirements:

Afternoon coverage as late as 6 - 8pm local time shift end.

• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively. Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Qualifications:

• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.