Senior Technical Support Specialist – Power Solutions

TDK-Lambda Americas; Neptune Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

TDK-Lambda Americas is seeking a technical support specialist to assist customers with questions or problems, provide guidance on product usage, and determine when units should be returned for repair. The role emphasizes clear communication and hands-on troubleshooting.

The successful candidate will have 3–6 years related experience, a high school diploma, strong MS Office and ERP skills, and the ability to convey complex information in simple terms to customers and colleagues.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees.

Responsibilities

• Assist customers with technical questions or problems with our products.
• Decide when products should be returned for repair.
• Support remote repair facilities with technical advice.
• Escalate issues to Engineering and Management where appropriate.
• Communicate sales opportunities to outside sales team.

Skills

Technical support

Customer communication

Problem solving

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint, Access)

ERP software

Job description

TDK-Lambda Americas is seeking a technical support specialist to assist customers with questions or problems, provide guidance on product usage, and determine when units should be returned for repair. The role emphasizes clear communication and hands-on troubleshooting.

The successful candidate will have 3–6 years related experience, a high school diploma, strong MS Office and ERP skills, and the ability to convey complex information in simple terms to customers and colleagues.