Technical Support & Repair Consultant

TDK-Lambda Americas Inc; Neptune Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

TDK-Lambda Americas Inc. is seeking a technical support specialist to assist customers with product questions and issues. The role involves diagnosing problems, recommending repairs, and coordinating with global repair facilities.

You will work with sales teams and engineers, applying strong communication and troubleshooting skills. A high school diploma and 3–6 years of related experience are required, along with proficiency in MS Office and ERP systems.

Qualifications

• Three to six years of related experience and/or training.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Intermediate skills in MS Office and ERP software.

Responsibilities

• Assist customers with technical questions or problems with our products
• Decide when products should be returned for repair
• Support remote repair facilities with technical advice
• Escalate issues to Engineering and Management where appropriate
• Communicate sales opportunities to outside sales team

Skills

Customer support

Troubleshooting

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

ERP software

Job description

TDK-Lambda Americas Inc. is seeking a technical support specialist to assist customers with product questions and issues. The role involves diagnosing problems, recommending repairs, and coordinating with global repair facilities.

You will work with sales teams and engineers, applying strong communication and troubleshooting skills. A high school diploma and 3–6 years of related experience are required, along with proficiency in MS Office and ERP systems.