Technical Support Specialist

TDK-Lambda Americas Inc in; Neptune Township (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

TDK-Lambda Americas Inc. in New Jersey seeks a technical support specialist to assist customers with product questions and issues, delivering clear guidance and practical solutions.

You will decide when products should be returned for repair, support remote repair facilities with technical advice, and escalate complex cases to Engineering and Management. Requirements include 3–6 years of related experience, a high school diploma or equivalent, and solid computer skills with MS Office and ERP

Qualifications

• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Three to six years of related experience and/or training (or equivalent combination of education, training and experience).
• High school diploma or equivalent.
• Intermediate skills: MS Office package including Word, Excel, PowerPoint and Access, or Company-wide ERP software. Must also be able to perform limited troubleshooting.
• Basic Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

Responsibilities

• Assist customers with technical questions or problems with our products
• Decide when products should be returned for repair
• Support remote repair facilities with technical advice
• Escalate issues to Engineering and Management where appropriate
• Communicate sales opportunities to outside sales team

Skills

Language skills

Math skills

Reasoning ability

Education

High school diploma

Tools

MS Office (Word, Excel, PowerPoint, Access)

ERP software

Job description

GENERAL PURPOSE OF THE JOB

Provide technical support and advice to customers using product or having problems with product.

ESSENTIAL DUTIES, RESPONSIBILITIES & AUTHORITIES

include the following. Other duties may be assigned.

• Assist customers with technical questions or problems with our products
• Decide when products should be returned for repair
• Support remote repair facilities with technical advice
• Escalate issues to Engineering and Management where appropriate
• Communicate sales opportunities to outside sales team

SUPERVISORY RESPONSIBILITIES & AUTHORITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPERIENCE

Three to six years of related experience and/or training (or equivalent combination of education, training and experience).

EDUCATION

High school diploma or equivalent.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

COMPUTER SKILLS

Intermediate skills: Ability to navigate and use internet/intranet and other programs such as the MS Office package including Word, Excel, PowerPoint and Access, or Company-wide cross functional Enterprise Resource Planning software. Must also be able to perform limited troubleshooting.

MATHEMATICAL SKILLS

Basic Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent to draw and interpret bar graphs.

REASONING ABILITY

High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

The following are physical labor characteristics associated with this job.

• Sitting – Over 2/3’s of day
• Talking or hearing – Over 2/3’s of day

WORK ENVIRONMENT

The following are characteristics associated with the environment in which this job is typically performed.

• Moderate noise (examples: business office with computers and printers, light traffic)

SALARY RANGE

The starting annual base pay for the role is between USD $55,000 and $75,000. The actual base is dependent upon many factors, such as training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for variable bonus programs and benefits.

ABOUT TDK-LAMBDA AMERICAS INC.

Acquired by TDK in 2008, TDK-Lambda Americas Inc. represents the culmination of three well-established North American power manufacturers: Electronic Measurements Inc., Lambda Electronics, and Innoveta Technologies. We have earned the reputation of being a trusted world-class organization through a history of providing reliable and innovative power supplies. Our broad product offering features over 6,000 models that are suited for many applications, including medical, industrial, broadcast, defense, factory automation, and LED/LCD signage. Our view is that "power supply" is more than just an electronic device, but the heart of our customer's systems. This belief has helped us become a global leader in our industry.

We employ approximately 300 people in our engineering, manufacturing, and sales offices across the United States. At our company,we value the work and ideas of our employees. They are encouraged toexpress their opinions and take the initiative, which has helped with the growth of our community and kept us at the cutting edge of new technologies. We offer our employeesnot only a career opportunity but also an environment that allows them to succeed.

TDK-Lambda Americas offersgreat benefits and perks, includinghealthcare benefits, a 401(k) with match, paid time off (PTO), educational assistance, recognition plans, service awards, and performance-based awards.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. TDK-Lambda Americas is an Equal Opportunity, Aff

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.