Senior Technical Support Specialist II

Axon Enterprise; Boston (MA); On-site; USD 36,175 - 57,886; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Employee Resource Groups (ERGs)

Job summary

Axon Enterprise in Boston seeks a Technical Support Representative to provide outstanding technical assistance to customers. This role focuses on troubleshooting hardware and software issues, ensuring customer satisfaction through efficient problem-solving. A Bachelor’s Degree or equivalent experience is preferred, along with at least one year in a technical support position. Benefits include competitive salary, 401k match, discretionary PTO, and wellness support.

Qualifications

• 1+ years of technical support experience in supporting software and hardware.
• Fluency in multiple languages is a plus.
• Ability to articulate technical details to clients with varying IT skills.

Responsibilities

• Troubleshoot and resolve technical issues for Axon customers.
• Maintain expertise in all Axon products and solutions.
• Assist customers using problem-solving skills and empathy.

Skills

Technical support experience

Communication skills

Problem-solving skills

Knowledge of Windows OS

Microsoft Office proficiency

Education

Bachelor’s Degree or equivalent work experience

Job description

Axon Enterprise in Boston seeks a Technical Support Representative to provide outstanding technical assistance to customers. This role focuses on troubleshooting hardware and software issues, ensuring customer satisfaction through efficient problem-solving. A Bachelor’s Degree or equivalent experience is preferred, along with at least one year in a technical support position. Benefits include competitive salary, 401k match, discretionary PTO, and wellness support.