Public-Safety Cloud Support Engineer II

Axon Enterprise; Scottsdale (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Snacks in offices

Job summary

Axon Enterprise is looking for a Technical Support Specialist in Scottsdale, Arizona. The role involves providing front-line support to Law Enforcement customers, troubleshooting technical issues, and ensuring excellent service with Axon products. Candidates should have at least 3 years of cloud support experience and strong problem-solving abilities. Benefits include a competitive salary, 401k match, and wellness programs. Join Axon’s mission to Protect Life and contribute to community safety.

Qualifications

• 3+ years of support experience for cloud-based products.
• Experience working within the Law Enforcement/Public Safety space.
• Must pass a Criminal Justice Information Services (CJIS) background check.

Responsibilities

• Work closely with Law Enforcement customers to ensure a stellar experience with Axon products.
• Provide front line support to Axon software customers.
• Research, troubleshoot, and diagnose customer issues across products.

Skills

Support experience for cloud-based products

Strong communication skills

Problem solving

Experience with applications like JSON, GitHub, Python

Job description

Axon Enterprise is looking for a Technical Support Specialist in Scottsdale, Arizona. The role involves providing front-line support to Law Enforcement customers, troubleshooting technical issues, and ensuring excellent service with Axon products. Candidates should have at least 3 years of cloud support experience and strong problem-solving abilities. Benefits include a competitive salary, 401k match, and wellness programs. Join Axon’s mission to Protect Life and contribute to community safety.