Senior Tech Support Specialist – Hardware & Networking

Out in Science, Technology, Engineering, and Mathematics; Boston (MA); On-site; USD 36,175 - 57,886; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, and Vision plans

Fitness programs

Emotional and mental wellness support

Learning and development programs

Job summary

Join Axon in Boston as a Technical Support Representative, providing exceptional technical support across multiple channels. Your role includes troubleshooting issues and assisting customers with Axon products, ensuring a strong customer focus.

The position demands excellent communication and problem-solving skills, along with technical expertise. Enjoy a competitive salary, 401(k), and a range of benefits including medical plans and wellness support.

Qualifications

• 1+ years of technical support experience with software, hardware, web-based solutions, or e-commerce platforms.
• Fluency in multiple languages is a plus.
• Must pass a Criminal Justice Information Services background check.

Responsibilities

• Provide first-class technical support through multiple communication channels.
• Troubleshoot and resolve technical issues related to Axon products.
• Build and maintain subject-matter expertise of all Axon products.

Skills

Technical support experience

Communication skills

Problem-solving skills

Proficiency with Windows

Analytical skills

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office

Job description

Join Axon in Boston as a Technical Support Representative, providing exceptional technical support across multiple channels. Your role includes troubleshooting issues and assisting customers with Axon products, ensuring a strong customer focus.

The position demands excellent communication and problem-solving skills, along with technical expertise. Enjoy a competitive salary, 401(k), and a range of benefits including medical plans and wellness support.