Senior Tech Support Specialist II

Axon; Boston (MA); On-site; USD 36,175 - 57,886; Full time

Benefits offered by this job

Competitive salary and 401(k) with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Employee Resource Groups

Snacks in offices

Job summary

Axon is looking for a Technical Support Representative in Boston to provide outstanding technical support to customers. You will troubleshoot various product-related issues and maintain expertise in Axon's offerings. Candidates should have technical support experience, strong communication skills, and a Bachelor's Degree or equivalent experience. The position is onsite 4 days a week and offers a competitive salary along with various benefits including medical and paid parental leave.

Qualifications

• 1+ years technical support experience supporting software and hardware.
• Excellent verbal and written communication skills.
• Passion for helping people and solving problems.

Responsibilities

• Troubleshoot and resolve technical issues related to Axon products.
• Build and maintain subject-matter expertise of all products.
• Assist customers utilizing problem-solving skills.

Skills

Technical support experience

Communication skills

Analytical skills

Proficiency with Windows

Problem-solving

Education

Bachelor’s Degree or equivalent work experience

Tools

Microsoft Office

Job description

Axon is looking for a Technical Support Representative in Boston to provide outstanding technical support to customers. You will troubleshoot various product-related issues and maintain expertise in Axon's offerings. Candidates should have technical support experience, strong communication skills, and a Bachelor's Degree or equivalent experience. The position is onsite 4 days a week and offers a competitive salary along with various benefits including medical and paid parental leave.