Senior IT Support Technician – Onsite Boston (VIP Escalation)

Axon Enterprise; Boston, Northern (MA, KY); Hybrid; USD 45,461,000 - 68,880,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary PTO

Parental leave

Wellness programs

Job summary

Axon Enterprise, based in Boston, seeks a senior IT Support Technician V to own complex tickets, mentor peers, and secure executive devices. The role anchors regional IT operations, partners with HR and Security, and ensures smooth onboarding for new hires.

You will manage incidents, perform preflight checks for board meetings, and coordinate with vendors for procurement and site upkeep in a fast-paced environment.

Qualifications

• 5+ years in IT support or end-user computing.
• Hands-on troubleshooting across endpoints, networking, and infra.
• Experience with enterprise tools like ServiceNow, Okta, Slack/Zoom, Google Workspace.

Responsibilities

• Handles high-complexity tickets and maintains queue health.
• Escalates to Engineering with full context; acts as incident commander for major incidents.
• Manages executive/VIP IT relationships and coordinates board meeting tech readiness.

Skills

IT support

Incident management

End-user computing

Technical troubleshooting

AV & conferencing

Tools

ServiceNow

Okta

Slack/Zoom

Google Workspace

Tanium

JAMF

Intune/Autopilot

Job description

Axon Enterprise, based in Boston, seeks a senior IT Support Technician V to own complex tickets, mentor peers, and secure executive devices. The role anchors regional IT operations, partners with HR and Security, and ensures smooth onboarding for new hires.

You will manage incidents, perform preflight checks for board meetings, and coordinate with vendors for procurement and site upkeep in a fast-paced environment.