Senior Technical Support Specialist - Healthcare Tech & AI

Tenovi, an Inc. 5000 Company; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Mentorship

Career growth

Development path

Job summary

Tenovi, an Inc. 5000 Company, is seeking a Technical Support Specialist to join our Tier 2/3 Customer Support team. You will own escalated cases, investigate issues, and communicate findings to patients, clinicians, and executives.

You’ll work with CS, Solutions Engineering, Product, and Fulfillment to resolve root causes while upholding FDA and HIPAA standards in a growing healthcare technology environment.

Qualifications

• Bachelor’s degree in a related field (e.g., Medicine, CS, Engineering, Healthcare Administration, Business).
• 2–4 years of Technical Support, Customer Success, or Customer Experience in B2B tech or healthcare.
• Strong communication and empathy for patients, clinicians, and executives.

Responsibilities

• Own escalated cases from start to finish and guide them to resolution.
• Investigate issues using device knowledge, logs, and diagnostic data.
• Translate technical findings to non-technical audiences.
• Collaborate with CS, Solutions Engineering, Product, and Fulfillment to resolve issues.
• Ensure compliance with FDA, HIPAA, and Tenovi standards.

Skills

Customer communication

Technical troubleshooting

Networking basics

SaaS platforms

API integrations

Analytical thinking

Documentation skills

Education

Bachelor’s degree in a related field

Tools

Medical devices

EHR systems

Practice management tools

Cloud platforms

Diagnostics tools

Job description

Tenovi, an Inc. 5000 Company, is seeking a Technical Support Specialist to join our Tier 2/3 Customer Support team. You will own escalated cases, investigate issues, and communicate findings to patients, clinicians, and executives.

You’ll work with CS, Solutions Engineering, Product, and Fulfillment to resolve root causes while upholding FDA and HIPAA standards in a growing healthcare technology environment.