Mission Operator - Virginia

Axon; Alexandria (VA); On-site; USD 82,000 - 131,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Paid parental leave

Medical, dental, and vision plans

Wellness programs

Job summary

Axon is seeking a technically adept Customer Success professional to serve as the primary advisor for public safety agencies. You will leading deployments, guide architectures, and drive adoption of Axon products and AI initiatives.

Location is on-site with travel, reporting to the Mission Engineering leadership. You will manage complex relationships with executives and operators, ensuring data-driven success and operational excellence across deployments.

Qualifications

• Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.
• Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.

Responsibilities

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long-term customer success and technology adoption strategies.
• Represent customer priorities across Axon.
• Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
• Lead technical escalations involving Product, Engineering, Support, and Professional Services.
• Guide implementation planning, architecture discussions, and technology modernization.
• Serve as the technical authority during deployments and operational challenges.
• Lead deployments across multiple Axon products.
• Drive customer adoption and operational optimization.
• Identify workflow improvements that improve customer efficiency.
• Support AI adoption and digital transformation initiatives.
• Analyze customer health, adoption metrics, and operational performance.
• Utilize Power BI, SQL, dashboards, and reporting tools to identify risks and opportunities.
• Provide data-driven recommendations that improve customer outcomes.
• Deliver advanced technical training.
• Develop customer best practices and operational documentation.
• Increase customer confidence in managing Axon technology.
• May be assigned to mentor others
• Lead onsite deployments, executive engagements, and critical customer situations.
• Coordinate internal and customer stakeholders to ensure successful outcomes.

Skills

Technical account mgmt

Customer success

SaaS

Cloud technologies

Networking

Executive communication

Travel

CJIS compliance

Tools

Power BI

SQL

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

This isn't relationship management. It's operational leadership.

What You'll Do

Location: On Site with travel

Reports To: Manager or Senior Manager of Mission Engineering

Strategic Customer Partnership

• Serve as the primary technical advisor for assigned public safety agencies.
• Build trusted relationships with technical, operational, and executive stakeholders.
• Conduct regular business and technology reviews focused on operational success.
• Develop long-term customer success and technology adoption strategies.
• Represent customer priorities across Axon.

Technical Leadership

• Independently troubleshoot complex software, hardware, networking, cloud, and integration issues.
• Lead technical escalations involving Product, Engineering, Support, and Professional Services.
• Guide implementation planning, architecture discussions, and technology modernization.
• Serve as the technical authority during deployments and operational challenges.

Deployment & Operational Excellence

• Lead deployments across multiple Axon products.
• Drive customer adoption and operational optimization.
• Identify workflow improvements that improve customer efficiency.
• Support AI adoption and digital transformation initiatives.

Data & Customer Insights

• Analyze customer health, adoption metrics, and operational performance.
• Utilize Power BI, SQL, dashboards, and reporting tools to identify risks and opportunities.
• Provide data-driven recommendations that improve customer outcomes.

Training & Enablement

• Deliver advanced technical training.
• Develop customer best practices and operational documentation.
• Increase customer confidence in managing Axon technology.
• May be assigned to mentor others

Field Leadership

• Lead onsite deployments, executive engagements, and critical customer situations.
• Coordinate internal and customer stakeholders to ensure successful outcomes.

What You Bring

Required

• Typically 5–7 years of experience in technical account management, customer success, implementation, solution engineering, or comparable customer-facing technical roles.
• Experience supporting enterprise software, SaaS platforms, cloud technologies, or integrated technology environments.
• Strong troubleshooting, analytical thinking, and root-cause analysis skills.
• Working knowledge of networking, cloud infrastructure, enterprise integrations, and modern IT environments.
• Proven ability to independently manage complex customer relationships.
• Strong executive communication and consulting skills.
• Ability to travel as required.
• Ability to obtain and maintain CJIS compliance and satisfy customer background requirements.

Benefits that Benefit You

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, dental, and vision plans
• Fitness programs
• Emotional and mental wellness support
• Learning and development programs
• And yes, we have snacks in our offices

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range: $81,600 USD - $130,560 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [e-mail] or via ourAxon Privacy Web Form. For more information, please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity and values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, and background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [e-mail].