Senior Technical Support & Professional Services Engineer

opswat

United States

Remote

USD 100,000 - 140,000

Full time

14 days+

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Job summary

OPSWAT, a leader in cybersecurity for IT, OT, and critical infrastructure, seeks a mid-to-senior Joint Professional Services and Technical Support Engineer to support customers (Australia) as part of the Global Customer Experience team. The role combines implementation, advisory, and support duties with opportunities to influence product direction.

The successful candidate will coordinate with global teams, deliver on-site as needed, and mentor peers while expanding expertise across OPSWAT

Qualifications

Bachelor's degree in a Computer Science, technical discipline, or equivalent experience.
Strong knowledge of Windows and Windows Server.
Basic knowledge of Linux and networking concepts.
Interest in cybersecurity and critical infrastructure protection.
Excellent presentation and communication skills.
Customer‑oriented attitude with problem solving mindset.
Willingness to travel to assigned accounts and company meetings.
Security clearance: NV1 or higher.

Responsibilities

Collaborate with global OPSWAT Support to resolve customer issues quickly and meeting SLAs.
Serve as Technical Account Manager for technically oriented customers.
Provide professional services for the implementation of OPSWAT products.
Mentor and lead others on the support team to improve processes and customer satisfaction.
Assist Sales with technical activities and test new products/releases.