Senior Technical Support & Problem-Solving Specialist

The Pittsburgh Paint Company; Cranberry Township (Butler County); Hybrid; USD 70,000 - 90,000; Full time

Job summary

The Pittsburgh Paint Company is seeking a Senior Technical Service Representative to provide technical expertise to enhance customer experience and support our sales efforts. This hybrid position is based in Cranberry Township, PA.

The ideal candidate will possess 5+ years of relevant experience, strong analytical and communication skills, and proficiency in tools like Microsoft Office and PowerBI. Applicants must be authorized to work in the U.S.

.

Qualifications

• 5+ years experience in a technical or customer support role.
• Strong ability to analyze complex information.
• Excellent communication and organizational skills.

Responsibilities

• Provide technical support to internal and external customers.
• Coordinate investigations and follow-ups on complaints.
• Analyze product issues and report trends effectively.

Skills

Communication skills

Analytical skills

Organizational skills

Technical expertise

Education

Bachelor's degree or significant paint-related experience

Tools

Microsoft Office Suite

PowerBI

Job description

The Pittsburgh Paint Company is seeking a Senior Technical Service Representative to provide technical expertise to enhance customer experience and support our sales efforts. This hybrid position is based in Cranberry Township, PA.

The ideal candidate will possess 5+ years of relevant experience, strong analytical and communication skills, and proficiency in tools like Microsoft Office and PowerBI. Applicants must be authorized to work in the U.S.

.