Senior Quality & Technical Support Lead

The Pittsburgh Paints Company; Cranberry Township (Butler County); Hybrid; USD 75,000 - 100,000; Full time

Job summary

The Pittsburgh Paints Company is seeking a Senior Quality Representative to join our Technical Advice Center. This hybrid role based in Cranberry Township, PA, provides technical expertise, investigates product concerns, and leads cross-functional investigations to enhance customer success and business performance.

Key duties include resolving complex product issues, coordinating quarantine and recall activities, and driving data-driven improvements across Sales, Supply Chain, Production, R&D,

Qualifications

• Bachelor’s degree required or significant paint-related work experience in lieu of a degree.
• 5+ years of experience in a technical, analytical, customer support, or related role.
• Strong communication skills with professional telephone etiquette.
• Ability to analyze complex information and provide timely resolutions.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Ability to work independently and collaboratively in a self-managed team environment.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Experience with PowerBI or other advanced reporting tools.

Responsibilities

• Provide technical support to internal and external customers, including field sales teams, Pittsburgh Paints Stores, dealer personnel, plants, and distribution centers.
• Serve as a “Problem Manager” by coordinating complaint investigations and follow-up efforts across cross-functional teams including Sales, Supply Chain, Production, R&D, and Product Management.
• Investigate, analyze, and report product issues, trends, and customer concerns in a thorough and professional manner.
• Lead Root Cause Analysis investigations for product trends, issues, and recalls.
• Support quarantine and recall management processes.
• Partner with Marketing, Customer Service, and R&D teams on product evaluations, testing, potential issues, and field trials.
• Provide technical expertise that supports customer retention, sales growth, and product success.
• Analyze data and develop reporting insights to identify opportunities and improve business outcomes.
• Travel occasionally to plants, distribution centers, R&D trainings, and job sites (less than 10%).

Education

Bachelor’s degree or significant paint-related work experience

Tools

Microsoft Office Suite

PowerBI

Job description

The Pittsburgh Paints Company is seeking a Senior Quality Representative to join our Technical Advice Center. This hybrid role based in Cranberry Township, PA, provides technical expertise, investigates product concerns, and leads cross-functional investigations to enhance customer success and business performance.

Key duties include resolving complex product issues, coordinating quarantine and recall activities, and driving data-driven improvements across Sales, Supply Chain, Production, R&D,