Customer Service Representative

The Pittsburgh Paint Company; Cranberry Township (Butler County); Hybrid; USD 35,000 - 55,000; Full time

Job summary

The Pittsburgh Paint Company is hiring a Customer Service Representative to support order processing and customer interactions. This hybrid role requires 3 days in the office and involves ensuring smooth communication with customers, handling inquiries, and collaborating with various departments.

Candidates should have a minimum of 2 years in customer service, preferably in retail, with an Associate's degree or relevant experience. Bilingual skills in Spanish or French are a plus. Join a company that values diversity and equal opportunity.

Qualifications

• 2+ years in a customer service function or retail environment.
• Experience in processing orders through multiple channels.
• Knowledge of order delivery and invoicing processes.

Responsibilities

• Ensure communication flow to customers regarding order-related information.
• Collaborate with teams to meet service goals for customer orders.
• Participate in special projects for product launches.

Skills

Bilingual skills (Spanish or French)

Customer service experience

Business management knowledge

Marketing knowledge

Education

Associate's degree or applicable experience

Education in business management, marketing, accounting, and computer science

Job description

As a Customer Service Representative at The Pittsburgh Paints Company, you will provide support by processing orders. You will be responsible for accurate input of customer orders by phone, fax, EDI and email. You will support dealer, export, eCommerce, company-owned stores, and Home Center customers in the US, Canada and Puerto Rico according to established policies.

You will be in a hybrid role (3 days in office) reporting to the Senior Supervisor of Customer Service.

Key Responsibilities

• Ensure a flow of information to internal/external customers and business owners on all transactional related aspects including availability, order delivery and invoicing.
• Increase distribution efficiency by taking a sales initiative and resolving creative solutions to support the stocking strategy.
• Collaborate with sales personnel, distribution, transportation and finance to ensure that customer orders are shipped, and service level goals are met.
• Participate in special projects such as organize product lifts, launches and new product introductions.
• Participate as a member of a work team in developing team goals that improve service and look for ways to reduce cycle time.
• Ensure approval and accuracy on all requests before implementing transactions in the system.

Qualifications

• Education in business management, marketing, accounting and computer science is desirable, applicable experience and/or Associate's degree is required.
• 2+ years in a customer service function or retail environment.
• Bilingual speaking skills (such as Spanish or French) would be great!

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.