Paint Solutions Technician – Tech Support & Training

The Sherwin-Williams Company; McKees Rocks (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company currently seeks a Technical Support Specialist to assist wholesale customers in selecting paint and coating solutions at Store #725875 in McKees Rocks, PA. This role emphasizes outstanding customer service, product knowledge, and on-site problem solving.

You will troubleshoot online technical issues, advise on product changes, and collaborate with sales to fulfill orders while maintaining store standards and safety practices.

Qualifications

• Must have customer service experience in retail or delivery settings.
• Ability to read, write, and communicate in more than one language (Spanish preferred).
• Must be able to lift up to 50 lbs and sometimes 70 lbs; capable of standing for long periods.

Responsibilities

• Ensure customer quality and service expectations are met.
• Assist customers in preparing paint specifications to meet product applications.
• Troubleshoot online technical problems and correct batches or formulation of products.
• Advise customers of product line changes and improvements.
• Maintain expertise in equipment use and surface preparation.
• Shade product batches using intermix system.
• Assist customers with product inventory control/re-ordering.
• Train customers on product knowledge and application methods.
• Coordinate technical service issues between branch, sales reps and product service room.

Skills

Customer service

Product knowledge

Troubleshooting

Intermix system

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Color matching system

Job description

The Sherwin-Williams Company currently seeks a Technical Support Specialist to assist wholesale customers in selecting paint and coating solutions at Store #725875 in McKees Rocks, PA. This role emphasizes outstanding customer service, product knowledge, and on-site problem solving.

You will troubleshoot online technical issues, advise on product changes, and collaborate with sales to fulfill orders while maintaining store standards and safety practices.