Senior Technical Support Manager - Lead Global Ops & Quality

Motorola Solutions; Texas; On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Job summary

Motorola Solutions is seeking aSenior Technical Support Manager for the Envysion product line to lead a high-performing support team and influence the product roadmap. You will bridge support and product/engineering to scale operations and improve customer outcomes.

You will drive engagement with Knowledge-Centered Support, quality tracking, and strategic escalations while partnering across functions to enhance service delivery and customer satisfaction in a fast-paced environment.

Qualifications

• 4+ years experience as a Technical Support leader or people manager.
• Bachelor’s degree or equivalent practical experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer sponsorship is not available.

Responsibilities

• Oversee team operations and report key support health metrics to senior leadership.
• Partner with Product and Engineering to establish software quality tracking programs and drive process improvements.
• Drive cross-functional training and ensure voice of the customer informs the product roadmap.

Skills

Technical leadership

Knowledge-Centered Support

Software quality tracking

Executive communication

Cross-functional collaboration

Operational execution

Team training

Education

Bachelor’s degree or equivalent practical experience

Job description

Motorola Solutions is seeking aSenior Technical Support Manager for the Envysion product line to lead a high-performing support team and influence the product roadmap. You will bridge support and product/engineering to scale operations and improve customer outcomes.

You will drive engagement with Knowledge-Centered Support, quality tracking, and strategic escalations while partnering across functions to enhance service delivery and customer satisfaction in a fast-paced environment.